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Touchstone
®
TM702 Telephony Modem
User’s Guide
Get ready to experience the Internet’s express lane! Whether you’re checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone, the Touchstone TM702 Telephony Modem brings it all to you
up to four times faster than standard DOCSIS 2.0 cable modems. All while provid-
ing toll quality Voice over IP telephone service. Some models even provide a
Lithium-Ion battery backup to provide continued telephone service during power
outages.
The Touchstone Telephony Modem provides an Ethernet connection for use with
either a single computer or home/office Local Area Network (LAN). Some Telephony
Modems also provide a USB connection. You can connect two separate computers
at the same time using both of these connections. In addition, the Touchstone Tele-
phony Modem provides for up to two separate lines of telephone service.
Installation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
Battery Installation and Replacement (TM702G Only)
Installing and Connecting Your Telephony Modem
Installing USB Drivers on Your PC
Configuring Your Ethernet Connection
Using the Telephony Modem
Troubleshooting
Glossary
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Shrnutí obsahu

Strany 1 - User’s Guide

Touchstone®TM702 Telephony ModemUser’s GuideGet ready to experience the Internet’s express lane! Whether you’re checking outstreaming media, downloadi

Strany 2 - Export Regulations

System RequirementsThe Touchstone Telephony Modem operates with most computers. The followingdescribes requirements for each operating system; see the

Strany 3 - Safety Requirements

About this ManualThis manual covers all of the different TM702 models. Your model may not have allof the capabilities outlined in this manual. To dete

Strany 4

BothIf you have two or more computers, you can connect one computer to the Tele-phony Modem’s USB port and one or more other computers to the Ethernet

Strany 5 - FCC Part 15

Battery Installation and Replacement(TM702G Only)TM702G Telephony Modems may optionally include one of two types of Lithium-Ionbatteries: a 2-cell bat

Strany 6 - European Compliance

Latch EndTM702G 2-cell Battery Installation and ReplacementThis model of the Telephony Modem has the ability to provide battery backup inthe event of

Strany 7 - Getting Started

3 Push the battery pack into the bay until it seats into place. The followingdiagram shows a Telephony Modem with a 2-cell battery pack installed. Ify

Strany 8 - Items You Need

TM702G 4-cell Battery Installation and ReplacementUse this procedure to install or replace a 4-cell backup battery.1 Insert a finger into the latch ope

Strany 9 - Getting Service

3 Push the battery pack into the bay until it latches into place. The diagram tothe left shows a Telephony Modem with a 4-cell battery pack installed.

Strany 10 - System Requirements

Installing and Connecting YourTelephony ModemBefore you start, make sure that:• You have contacted your cable company and verified that they provide da

Strany 11 - Ethernet or USB?

Front PanelThe front of the Telephony Modem provides the following indicators.A Battery (TM702G only): indicates battery statusB Telephone 2: indicate

Strany 12 - What About Security?

Export RegulationsThis product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration au

Strany 13 - (TM702G Only)

Mounting the Telephony ModemYou can either mount the Telephony Modem on a wall or place it on a desktop. Forwall-mount applications, you can mount the

Strany 14

InstructionsWall-mounting instructionsNote: When mounting the Telephony Modem on drywall, try to position theTelephony Modem so at least one of the sc

Strany 15

Connecting the Telephony ModemWARNINGRisk of injury or equipment damageConnecting the Telephony Modem to the home’s existing telephonewiring should on

Strany 16

Making USB Connections5 (Telephony Modems with USB ports only) Connect one end of the blue USBcable to the USB port on the computer, and the other end

Strany 17

Installing USB Drivers on Your PCWhen you plug the Telephony Modem into the PC’s USB port, Windows automati-cally detects the hardware and begins inst

Strany 18 - Telephony Modem

Installing USB Drivers on Windows 2000Follow these steps to install USB drivers on Windows 2000.1 Make sure the Telephony Modem is on (the Power light

Strany 19 - Rear Panel

5 Click the Next button.The wizard prompts you for the location of the drivers.Note: The dialog indicates that the wizard is looking for the ARRIS RND

Strany 20 - Mounting the Telephony Modem

6 Select “Search for a suitable driver for my device”, unless you want to usethe second option to choose a specific driver, then click the Next button.

Strany 21 - Instructions

7 Make sure the CD-ROM option is selected (checked), then click the Nextbutton.The wizard searches the specified locations, then displays the location

Strany 22

8 Click the Next button.The wizard installs the drivers, then displays a window indicating that theinstallation is complete.9 Click the Finish button.

Strany 23

Safety RequirementsARRIS Telephony Modems comply with the applicable requirements for perform-ance, construction, labeling, and information when used

Strany 24 - Installation Instructions

Installing USB Drivers on Windows XPFollow these steps to install USB drivers on Windows XP.1 Make sure the Telephony Modem is on (the Power light sho

Strany 25

4 Click the Next button.In some cases, you may see the following screen. Choose the version onthe CD, indicated by the drive letter preceding the file

Strany 26

Installing USB Drivers on Windows VistaFollow these steps to install USB drivers on Windows Vista.Installing Touchstone USB Drivers on Vista in 32-bit

Strany 27

5 When you see a window with the heading “Windows needs your permissionto continue,” click Continue to proceed.6 Vista tries to locate the new USB dri

Strany 28

8 Browse to the directory that you set up in step 2. Select Next.9 Once Vista finds the driver software in the directory specified in step 8, in-stallat

Strany 29

10 The Found New Hardware wizard should display the following screen whenthe USB driver has been successfully installed. Select Close.11 Once the inst

Strany 30

Removing USB DriversYou use a Remove utility to remove ARRIS USB drivers. The 64-bit version of Vistauses a special utility; other versions of Windows

Strany 31

4 Click the OK button.The Remove utility displays the following message:5 Leave the CD in the drive, reconnect the Telephony Modem, and install theUSB

Strany 32

Configuring Your Ethernet ConnectionIf your computer is equipped with a LAN card providing an Ethernet connection,you may have to configure your compute

Strany 33

TCP/IP Configuration for Windows 2000Follow these steps to configure the TCP/IP settings on a Windows 2000 operatingsystem.Note: Dialog boxes shown on y

Strany 34

• Avoid using and/or connecting the equipment during an electrical storm, toavoid risk of electrocution.• Do not use the telephone to report a gas lea

Strany 35

3 Click Obtain an IP address automatically and Obtain DNS server ad-dress automatically, then click OK.4 Click OK to accept the new settings, and OK a

Strany 36 - Removing USB Drivers

TCP/IP Configuration for Windows XPFollow these steps to configure the TCP/IP settings on a Windows XP operating sys-tem.Note: Dialog boxes shown on you

Strany 37

3 Highlight TCP/IP by clicking on it one time, then click on Properties.4 Click the IP Address tab, click Obtain an IP address automatically, thenclic

Strany 38 - How to use this chapter

6 You may have to restart your computer in order for your computer to obtaina new IP address from the network.TCP/IP Configuration for Windows VistaFol

Strany 39

3 Click Manage network connections. If prompted for a connection, chooseLocal Area Connection.4 Double-click the Local Area Connection to open the Sta

Strany 40

7 Double-click Internet Protocol Version 4 (TCP/IPv4).8 Select Obtain an IP address automatically and Obtain DNS serveraddress automatically, unless i

Strany 41

Using the Telephony ModemThis chapter describes the controls and features available on the Touchstone Tele-phony Modem, and covers basic troubleshooti

Strany 42

Indicator Lights for the TM702A/B ModelsThe Touchstone Telephony Modem has seven indicator lights to assist in trou-bleshooting.Wiring ProblemsIf the

Strany 43

Indicator Lights: Startup SequenceThe following table shows the Telephony Modem light patterns during each phaseof the startup sequence. There are two

Strany 44

Indicator Lights for the TM702G ModelsThe Touchstone Telephony Modem has eight indicator lights to assist in trou-bleshooting. Note that not all model

Strany 45

FCC Part 15This equipment has been tested and found to comply with the requirements for aClass B digital device under Part 15 of the Federal Communica

Strany 46 - Using the Telephony Modem

Indicator Lights: Normal OperationThe following table shows light patterns during normal operation.Mode Power DS US Online LinkTel.1/Tel. 2BatteryAC P

Strany 47

Indicator Lights: Startup SequenceThe following table shows the Telephony Modem light patterns during each phaseof the startup sequence. There are two

Strany 48

Using the Reset ButtonUse the Reset button, on the back of the Telephony Modem, to reset the modemas if you power cycled the unit. You may need to res

Strany 49

TroubleshootingThe Telephony modem is plugged in, but the Power light is off.Check all power connections. Is the power cord plugged in firmly at bothen

Strany 50

I’m not getting on the Internet. (Ethernet)If you are using a hub, is the hub turned on?Are you using the right type of Ethernetcable? Use the supplie

Strany 51

I don’t have dial tone when I pick up my phone, why?In order for telephone service to be functional on the Telephony Modem,telephone service must have

Strany 52 - Booting from Battery

• Is the Telephony Modem plugged into a wall outlet?If so, unplug the RJ-11 connector at the back of the Telephony Port andplug in a known working pho

Strany 53 - Troubleshooting

c. Start the Remove utility on your CD-ROM. Follow the on-screen instruc-tions carefully.d. Reconnect the USB cable.e. Re-install the USB driver as sh

Strany 54

GlossaryThe following is a list of common cable and networking terms.A/B CableA USB cable that has a narrow rectangular connector on one end (A) and a

Strany 55

DNSDomain Name Service (Server). An IP service that associates a domainname (such as www.example.com) with an IP address.DownstreamIn an HFC network,

Strany 56 - Troubleshooting USB Problems

European ComplianceThis product complies with the provisions of the Electromagnetic Compatibility(EMC) Directive (89/336/EEC), the Amending Directive

Strany 57

HeadendThe “central office” in an HFC network. The headend houses both video anddata equipment. In larger cable networks, a “master” headend often feed

Strany 58 - Glossary

ProxyA device or program that stands in between a server (for example, a website) and a client (your browser), providing a way to relieve some of theb

Strany 59

UpstreamThe path from a subscriber device to the headend. Some older cable docu-mentation may refer to this as the return path or reverse path.USB(Uni

Strany 60

Touchstone®TM702 Telephony ModemUser’s Guide©2005–2008 ARRIS Group, Inc. All rights reservedAll information contained in this document is subject toch

Strany 61

Getting StartedAbout Your New Telephony ModemThe Touchstone TM702 Telephony Modem is DOCSIS® 3.0 or Euro-DOCSIS™ 3.0compliant with the following featu

Strany 62

• End User License AgreementWhat’s on the CD?The CD provides the following items:• Quick Install Guide• User’s Guide• USB Drivers (Windows 2000/XP/Vis

Strany 63 - Touchstone®

Note: A splitter effectively cuts the signal in half and sends each half to itstwo outputs. Using several splitters in a line may deteriorate the qual

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