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Touchstone
®
TG952
Telephony Gateway
User’s Guide
Get ready to experience the Internets express lane! Whether you’re checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone, the Touchstone TG952 Telephony Gateway brings it all to you
faster and more reliably. All while providing toll quality Voice over IP telephone ser -
vice and both wired and wireless connectivity.
The Touchstone Telephony Gateway provides four Ethernet connections for use as
the hub of your home/office Local Area Network (LAN). The Touchstone Telephony
Gateway also provides 802.11a/b/g/n wireless connectivity for enhanced mobility
and versatility. In addition, the Touchstone Telephony Gateway provides for up to
two separate lines of telephone service.
Installation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
Installing and Connecting Your Telephony Gateway
Configuring Your Ethernet Connection
Using the Telephony Gateway
Troubleshooting
Glossary
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Shrnutí obsahu

Strany 1 - User’s Guide

Touchstone®TG952 Telephony Gateway User’s GuideGet ready to experience the Internet’s express lane! Whether you’re checking outstreaming media, downlo

Strany 2 - Export Regulations

• Information packet: your cable company should furnish you with a packetcontaining information about your service and how to set it up. Read this in-

Strany 3 - Safety Requirements

System RequirementsThe Touchstone Telephony Gateway operates with most computers. The followingdescribes requirements for each operating system; see t

Strany 4

12SafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone TG952 Telephony Gateway User’s GuideAbout this Manual

Strany 5 - FCC Part 15

Ethernet or Wireless?There are two ways to connect your computer (or other equipment) to the Tele-phony Gateway. The following will help you decide wh

Strany 6 - European Compliance

14SafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone TG952 Telephony Gateway User’s GuideInstalling and Co

Strany 7

Front PanelThe front of the Telephony Gateway has the following indicators:A WPS button/indicator: begins associating the Telephony Gateway with awire

Strany 8 - Getting Started

Rear PanelThe rear of the Telephony Gateway has the following connectors and controls:A Tel 1: connector for the first phone line.B Tel 2: connector fo

Strany 9 - Items You Need

17SafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone TG952 Telephony Gateway User’s GuideSelecting an Inst

Strany 10 - Getting Service

Factors Affecting Wireless RangeA number of factors can affect the usable range for wireless connections.Note: Note that decreasing the range of your

Strany 11 - System Requirements

Mounting the Telephony GatewayYou can either mount the Telephony Gateway on a wall or place it on a desktop.For wall-mount applications, you can mount

Strany 12 - What About Security?

Export RegulationsThis product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Admin istration a

Strany 13 - Ethernet or Wireless?

20SafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone TG952 Telephony Gateway User’s GuideInstructionsWall-

Strany 14

21SafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone TG952 Telephony Gateway User’s GuideConnecting the Te

Strany 15 - Front Panel

Configuring Your Wireless ConnectionThe TG952 ships with wireless LAN security set by default. See the security labelon your product (shown on image at

Strany 16 - Rear Panel

4 Use the online help information to set configuration parameters as required.Note: Most configuration parameters that you may want to set can be access

Strany 17 - Ethernet

4 Configure any or all of the following parental controls:Trusted MAC Addresses:Enter the MAC addresses of any “trusted” computers on the network andcl

Strany 18

Configuring Your Ethernet ConnectionIf your computer is equipped with a LAN card providing an Ethernet connection,you may have to configure your compute

Strany 19

TCP/IP Configuration for Windows 2000Follow these steps to configure the Ethernet interface on a Windows 2000 operat-ing system.Note: Dialog boxes shown

Strany 20 - Instructions

3 Click Obtain an IP address automatically and Obtain DNS server ad-dress automatically, then click OK.4 Click OK to accept the new settings, and OK a

Strany 21

TCP/IP Configuration for Windows XPFollow these steps to configure the Ethernet interface on a Windows XP operatingsystem.TCP/IPv6 Note: This procedure

Strany 22

2 Double-click the local area connection to be used for your device’s networkconnection.The Local Area Connection Status widow displays.3 Click Proper

Strany 23 - Setting Parental Controls

Safety RequirementsARRIS Telephony Gateways comply with the applicable requirements for perform-ance, construction, labeling, and information when use

Strany 24

5 Click the General tab. Then click Obtain an IP address automaticallyand click OK.6 Click OK to accept the new settings, and OK again to close the Pr

Strany 25 - How to use this chapter

TCP/IP Configuration for Windows VistaFollow these steps to configure the Ethernet interface on a Windows Vista operat-ing system1 Open the Vista Contro

Strany 26

3 Click Manage network connections. If prompted for a connection, chooseLocal Area Connection.The Network Connections window displays.4 Double-click t

Strany 27

5 Double-click Internet Protocol Version 4 (TCP/IPv4) to configureTCP/IPv4.Note: If your cable provider requires TCP/IP version 6, double-click I

Strany 28

TCP/IP Configuration for Windows 7Follow these steps to configure the Ethernet interface on a Windows 7 operatingsystem.1 Open the Windows 7 Control Pan

Strany 29

3 Click Network and Sharing Center.4 Click Local Area Connection to open the Status window.Touchstone TG952 Telephony Gateway User’s GuideSafetyGettin

Strany 30

5 Click Properties to open the Properties window.Touchstone TG952 Telephony Gateway User’s GuideSafetyGettingStarted InstallationEthernetConfiguration

Strany 31

6 Select Internet Protocol Version 4 (TCP/IPv4) and click Properties toconfigure TCP/IPv4.Note: If your cable provider requires TCP/IP version 6, selec

Strany 32

TCP/IP Configuration for MacOS XFollow these steps to configure the Ethernet interface on a MacOS X operating sys-tem.1 Open System Preferences, either

Strany 33

2 Click the Network icon.Touchstone TG952 Telephony Gateway User’s GuideSafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting Gl

Strany 34

• Use only power supply and power cord included with the equip ment.• Equipment should be installed near the power outlet and should be easily accessi

Strany 35

3 Choose Automatic from the Location drop-down menu, and Built-in Eth-ernet from the Show menu.4 Choose the TCP/IP tab, if necessary.If you are using

Strany 36

8 If you are using TCP/IPv6, click Configure IPv6 near the bottom of the pre-vious window.9 Choose Automatically from the Configure IPv6 drop-down menu

Strany 37

Using the Telephony GatewayThis chapter describes the controls and features available on the Touchstone Tele-phony Gateway, and covers basic troublesh

Strany 38

43SafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone TG952 Telephony Gateway User’s GuideIndicator Lights

Strany 39 - 2 Click the Network icon

44SafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone TG952 Telephony Gateway User’s GuidePatterns: Normal

Strany 40

Patterns: Startup SequenceThe following tables show the Telephony Gateway light patterns during each phaseof the startup sequence. There are two phase

Strany 41

46SafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone TG952 Telephony Gateway User’s GuideCable Modem Start

Strany 42 - Using the Telephony Gateway

TroubleshootingThe Telephony Gateway is plugged in, but the Power light is off.Check all power connections. Is the power cord plugged in firmly at both

Strany 43

I’m not getting on the Internet. (Ethernet)If you are using a hub, is the hub turned on?Are you using the right type of Ethernetcable? Use the supplie

Strany 44

I don’t have dial tone when I pick up my phone, why?In order for telephone service to be functional on the Telephony Gateway,telephone service must ha

Strany 45

FCC Part 15 This equipment has been tested and found to comply with the requirements for aClass B digital device under Part 15 of the Federal Communic

Strany 46 - Using the Reset Button

5 Is the Telephony Gateway plugged into a wall outlet?• If so, unplug the RJ-11 connector at the back of the TelephonyGateway and plug in a known work

Strany 47 - Troubleshooting

GlossaryThe following is a list of common cable and networking terms.Category 5e (Cat5e)A high-quality type of cable, used for gigabit Ethernet (1000B

Strany 48

DOCSISData Over Cable System Interface Specification. The interoperability stan-dards used for data communications equipment on an HFC network.EMTAEmbe

Strany 49

HubA box with several Ethernet connectors. Ethernet hubs provide a commonpoint of contact for all connected devices.IP addressA number assigned to you

Strany 50

RFAbbreviation for Radio Frequency. Some literature refers to coax as “RFcable” and the connectors as “RF connectors.”RJ-11A standard 2-conductor

Strany 51 - Glossary

WEPWired Equivalent Privacy, a common standard for encrypting data sent overa wireless LAN.WPAWi-fi Protected Access, a standard for encrypting data se

Strany 52

Touchstone®TG952 Telephony GatewayUser’s GuideCopyright © 2011 ARRIS. All rights reserved.The information in this document is subject to change with-o

Strany 53

European ComplianceThis product complies with the provisions of the Electromagnetic Com patibility(EMC) Directive (89/336/EEC), the Amending

Strany 54

Energy Consumption (TG952S Models only)In accordance with Ecodesign Directive 2005/32/EC, this device is equipped with apower switch. The following en

Strany 55

8SafetyGettingStarted InstallationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone TG952 Telephony Gateway User’s GuideGetting StartedAbo

Strany 56 - Touchstone®

• Wall-Mounting Template and Instructions• Quick Installation Guide• Ethernet Cable (CAT5e)• End User License AgreementItems You NeedIf you are instal

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